Residents of Signal Hill and Sunny Ridge were shocked at their recent sky-high municipal bills. According to the Municipality there has been an error in the billing of some of the municipal accounts in these areas.
“The electricity and water consumptions have not been captured correctly. The amount reflected as payable on your municipal statement in the above mentioned areas dated 21 August 2021 may be incorrect. The Municipality is currently rectifying the errors,” said Mlungisi Khumalo, head of communications of the Newcastle Municipality. He further explained that the Municipality is currently in the process of conducting a Smart Metering Pilot Project in these areas. “Letters will be delivered to each residence of the accounts that were affected. Should your water and or electricity meter reading be missing from your account, you will need to pay the amount as per the SMS or letter that will be delivered. The letter is also being emailed out to affected customers who are registered to receive their statements by email,” said Khumalo. The Newcastle Municipality apologises for the inconvenience caused.
