The eThekwini Municipality has issued rates rebate renewal letters to residents requesting them to fill out rebate forms which have to be returned to the municipality by 30 April, signed and commissioned.

Peet du Plessis, head of revenue management said in a statement, “All residents are urged to note that there will be no charges when submitting the forms, no employees will be visiting the customers or residents for the process, unless a prior request was made due to medical and other reasons.”Du Plessis said that customers should insist on being issued with a signed and stamped acknowledgment of receipt as proof of submission.

“Customers that have not responded by 30 April 2019, their rebates will lapse on 30 June and will then have to reapply. Rebates are provided to senior citizens, the medically boarded, people with disabilities and child-headed households.

“Customers are cautioned to exercise vigilance during this period, as many often fall prey to criminals. There were previous cases where anonymous people were scamming, especially senior citizens for cash to assist in filling forms,” Du Plessis explains.

He said beneficiaries must remember that all renewal letters will be posted to them, the renewal forms are not for sale and there is no charge to submit a renewal form. No municipal official will visit their homes to collect or deliver forms and there is no charge involved in the submission and completion process. “All beneficiaries who do not receive renewal letters by 15 March, should visit the municipality offices with their identity documents.”

Customers who require more information, contact the revenue services on 0800 311 11 11 or visit any customer service centre or Sizakala Centre and ensure you take along their identity document. First-time applicants can download a rates rebate form online on http://www.durban.gov.za/Online_Tools/Pages/Online_Customer_Forms.aspx