The city is currently experiencing difficulty in getting bills to customers due to labour challenges faced by the South African Post Office. Customers are therefore encouraged to register on e-Services to receive their bills via email so that they do not have to wait for it to be posted.

Khanyi Gama, Deputy Head of Customer Services, said, We utilise the Post Office to get our bills to our customers. “We acknowledge that customers have not received their monthly bill and we urge them to register on e-Services as it is fast, efficient, paperless and convenient. Customers can contact the municipality if they require a copy of their bill.” Nobuhle Njapha from the SA Post Office said, “Delivery of eThekwini Municipality bills is delayed by the industrial action taking place in KwaZulu-Natal. We apologise for the inconvenience.”

Njapha added that unprocessed mail accumulated in sorting centres and will take roughly 20 work days to be processed. The city’s
e-Services portal offers a variety of features which includes the updating of account information and the delivery of accounts to linked email addresses.

Customers can register on e-Services at https://eservices.durban.gov.za/v2/ and may also log a query at http://correspondence.durban.gov.za:200/